Privacy Policy

At Himalayan Yatra Private Limited, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, protect and disclose your information when you visit our website or use our services.

1. Information we collect

We collect both personal and non-personal information to provide and improve our services.

• Contact details: name, email address, phone number, postal address.
• Booking information: travel preferences, dates, accommodation preferences and group size.
• Payment information: details needed to process payments.
• Other details you give us when enquiring or booking.
• Website usage data: IP address, browser type and pages visited, as recorded in standard server logs.

2. How we use your information

• To process your bookings and payments.
• To respond to your enquiries and provide customer support.
• To send you updates about your bookings, itineraries or offers.
• To improve our services, website and overall experience.
• To personalise our communication to your preferences.

3. Sharing your information

We do not sell or rent your personal information. We may share it in these cases:

• Service providers: trusted vendors such as hotels and transport providers who help deliver your booking.
• Legal requirements: when required by law or legal process.
• Business transfers: if the company is merged or sold, your information may be transferred as part of that transaction.

4. Enquiries sent from this website

Most enquiry forms on this website do not store your details on our web server. When you press “Send on WhatsApp” or “Send by email”, your own WhatsApp or email app opens with the message ready, and nothing is sent until you send it yourself.

The instant quotation form (“Get Instant Quote”) works differently. When you submit it, the details you enter — your name, mobile number, email address if you give one, travel dates, number of travellers and your hotel and meal preferences — are sent to our booking system. It records your enquiry, prepares a quotation and sends it to your WhatsApp number, and to your email address if you gave one. Our team may then contact you about that enquiry by WhatsApp, phone or email. If you arrived from an advertisement, the campaign details in the page address are stored with the enquiry so we know which advert you saw.

5. Cookies

This website does not use advertising or tracking cookies. If that changes, this policy will be updated first. You can control cookies through your browser settings.

6. Security of your information

We take reasonable steps to protect your personal information. No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security, but we follow good industry practice.

7. Your rights

• Access, update or delete your personal information.
• Withdraw consent for the use of your data at any time.
• Opt out of marketing messages by following the instructions in them or by contacting us.

8. Third-party links

Our website may link to other websites. This policy covers only our website; please read the privacy policies of other sites separately.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of our website or services means you accept the updated policy.

Contact us

Questions about this policy? Contact:

Himalayan Yatra Private Limited
F0501, 5th Floor, F Block, City Centre
Matigara, near Neotia Hospital
Siliguri, West Bengal 734010
Email: inquiry@himalayan-yatra.com
Phone: +91 90916 11102

See also: Refund Policy · Terms of Use